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FREQUENTLY ASKED QUESTIONS & CONTACT INFO

We welcome your feedback and your questions. If your question isn't already answered below, feel free to contact us via email or phone.

 
1. Can you help me identify a spider?

Yes, we are willing to use our experience to help identify a Brown Recluse spider and/or spider bite. Simply post your photo to our Discussion Forum and we'll reply in a timely manner. Or, if you prefer, you can contact us through the web form and we will send you an email address that you can use to send us pictures. Make sure the picture is of good quality with sufficient lighting. 

2. Can you tell me if my bite is a Brown Recluse spider bite?

Using the same method as in question 1, we are willing to use our experience to help identify a Brown Recluse bite. However, even medical professionals are known to often misdiagnose Brown Recluse bites so we cannot guarantee a correct answer, especially when it is based solely on a picture of the bite.

3. I was bit (X) months/weeks ago; will your product still help? My bite wound flares up and still hurts sometimes.

The number one goal of the Brown Recluse First Aid Kit is to adsorb the venom which is the cause of these flare ups. It is not necessarily too late to use our product. One person even used our product on a flare up that occurred 4 months after being bitten and had excellent results. Our money back guarantee will still apply if the product is found to be ineffective.

4. Do I need to use a Credit Card to order your products?

No, you can use the E-Check option when ordering which uses your checking account instead of a Credit Card to make a payment. You may also mail in a check or money order. Simply order the products through the web site as normal. On of the payment options page, choose "Mail in payment" rather than "Visa, MasterCard, Discover, Amex". Submit your order and you will be directed to a printable invoice which you will mail in with your check or money order. Checks take some time to clear but money orders are processed upon receiving.

5. How long has your company been in business?

Progeny Products, LLC was formed in September of 2003. We are active members of the Better Business Bureau in Springfield, Missouri and have always been in good standing.

6. My pet was bitten by a Brown Recluse Spider. Will your product work on pets?

Since the cause of the wound is venom being injected into skin tissue, our product should work on pets as well. Initial reports are that our product works fantastic on dogs. See the testimonials on the main page of this web site.

7. What is the shelf life of your First Aid Kit?

After about 5 years the Brown Recluse Solution begins to lose some potency. The powder has an indefinite shelf life. 

8. Is the Brown Recluse First Aid Kit helpful for other venomous bites?

Hobo spiders (found in the Pacific Northwest) and other recluse species such as the Desert and Chilean Recluse will produce a necrotic wound similar to a Brown Recluse bite. We have every reason to believe that our product would produce similar results as seen in the testimonies. The venom from a Black Widow spider attacks the nervous system and doesn't produce necrotic wounds like the Brown Recluse. For this reason, our product is less likely to be as effective on Black Widow spider bites. 

The Brown Recluse First Aid Kit contains ingredients that can have an attraction to a wide variety of poisons and venoms. Some of those would include: stings from a hornet, wasp, or bee; mosquito, tick, and fire ant bites; poison ivy and poison oak.

9. Can bites from Brown Recluse Spiders result in death?

Although highly unlikely, deaths from a Brown Recluse Spider bite can occur. Children and the elderly are especially at risk. An autopsy confirmed that a 5 year old boy recently died from a Brown Recluse bite. Brown Recluse spiders can result in significant medical problems. One person was bit on the spinal column and her brain swelled up with fluid. Another person was bit on the tongue while she was sleeping and experienced a necrotic wound on her tongue. Others have suffered through amputations or huge necrotic wounds 10" or more in diameter.

10. If I order your products, when will they be shipped?

Orders are shipped on weekdays. Orders received before noon central time are usually shipped on the same day.

  

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If you would prefer to contact us by phone, our phone number is:

(888) 732-5873 | 888-RECLUSE  

2003-2013
Progeny Products, LLC
PO Box 1255 Ava, MO 65608
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